White Glove Service
Shipping & Packing
Every piece leaves the studio wrapped with the same care that went into making it. Roland personally oversees the packing of each work.
Each piece packed personally by Roland Lebrun
The Process
Packed by the Artist
Roland has developed a multi-layer packing system refined over two decades of shipping fragile ceramics across North America and internationally. No piece leaves the studio until he is satisfied it will arrive exactly as it left.
Initial Wrap
Each piece is first wrapped in acid-free tissue paper, then a full layer of museum-grade foam sheeting conforms to every curve and protrusion.
Bubble Cushion
A double layer of large-cell bubble wrap is applied and secured with archival tape. Lids and handles receive individual wrapping before the vessel is wrapped as a whole.
Custom Box
The wrapped piece is placed in a custom-cut foam cradle inside a double-walled corrugated box. No movement is possible inside the box — the foam is cut to the exact dimensions of the wrapped piece.
Outer Crate
For works over $5,000 or particularly fragile forms, the inner box is placed inside a wooden outer crate with additional foam padding on all six sides.
Documentation
A certificate of authenticity, care instructions, and a personal note from Roland are included with every shipment.
Transparent Pricing
Shipping costs reflect the true cost of safe, insured transit for fragile fine art ceramics. All rates include tracking and signature confirmation.
Domestic — Standard
Continental United States
FedEx Ground / UPS
Signature required on delivery
Domestic — Express
Continental United States
FedEx Express
Signature required on delivery
Canada
All provinces
FedEx International
Duties & taxes are buyer's responsibility
International
Europe, Australia, Asia
FedEx International Priority
Duties & taxes are buyer's responsibility. Contact for exact quote.
Protect Your Investment
All shipments include basic carrier liability. We strongly recommend fine art insurance for works over $2,000. Insurance is available at checkout for 1.5% of the declared value.
Full Declared Value
Coverage for the full purchase price of the work, not just carrier liability limits.
Transit & Handling
Covers damage occurring during packing, transit, and delivery — including accidental drops at the door.
Simple Claims
In the rare event of damage, Roland works directly with the insurer on your behalf to ensure a smooth resolution.
Rate
1.5% of declared value
A $4,800 vessel: $72 insurance
From Studio to Your Door
Most works ship within 3–5 business days of purchase. Artist's Choice works require an additional 3–7 days for Roland's selection meditation.
Order Confirmed
Day 1You receive an order confirmation and Roland is notified. For Artist's Choice works, his meditation period begins.
Packing
Days 2–5Roland personally packs the work. Larger or more complex pieces may take longer to pack safely.
In Transit
Varies by regionYou receive a tracking number by email. The carrier handles the rest — Roland monitors all shipments.
Delivered
Signature requiredYour piece arrives. Inspect the outer packaging before signing. If any damage is visible, note it on the delivery receipt and contact us immediately.
Common Questions
Frequently Asked
Questions About Your Shipment?
Roland personally responds to all shipping inquiries. If you have a specific concern about a piece you've purchased or are considering, reach out directly.